integration into case management software

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integration into case management software

Postby blavoie » Jun 28, 2017 3:23 pm

We are evaluating a Technical support case management application called ReadyDesk and it's capable of pushing case data to a given URL. Since the products we produce and support have software on them, I would like to have ReadyDesk push case data to Mantis when a support ticket it opened and the issue pertains to a software bug. At a minimum a case number and product ID is acceptable for entry into the Mantis system.

Is there a way of doing this with Mantis? I'm hoping someone in the forum has been successful in doing this and can point me in the right direction.
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